Privacy Policy

1. Information We Collect

We collect personal information you provide to us directly, including when you complete our eligibility form, call our office, or communicate with our team:

• Contact Information: First and last name, phone number, and email address
• Eligibility Information: Whether you are the patient or caregiver, Medicaid status, and details about care needs
• Care-Related Information: Information about the individual receiving care, including daily living needs and living situation
• Communications: Any messages, inquiries, or notes you submit through our contact forms

We also collect certain technical information automatically when you visit our website, including IP address, browser type, device type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Determine your potential eligibility for Ohio Medicaid family caregiver programs
• Contact you to discuss eligibility, answer your questions, and guide you through the enrollment process
• Coordinate with Ohio Medicaid, PASSPORT, and related agencies on your behalf
• Process caregiver enrollments and support ongoing service delivery
• Send transactional and informational text messages if you have opted in
• Improve our website, services, and outreach
• Comply with applicable Ohio and federal laws and regulations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in these circumstances:

• Ohio Medicaid / State Agencies: As required for eligibility verification, authorization, and program administration
• Care Coordination Partners: Agencies or case managers involved in arranging your services
• Service Providers: Vendors who support our operations (e.g., payroll, background checks, scheduling) under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or governmental authority
• With Your Consent: Any other disclosure only with your explicit written permission

4. HIPAA & Health Information

As an ACHC-accredited home health care agency participating in Ohio Medicaid, we may receive and maintain Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to full HIPAA compliance, including:

• Limiting access to PHI to only authorized personnel with a need to know
• Maintaining a Notice of Privacy Practices (NPP) available to all clients upon request
• Honoring all patient rights under HIPAA, including the right to access, amend, and restrict use of health records
• Notifying affected individuals of any breach of PHI as required under the HIPAA Breach Notification Rule

5. SMS & Text Messaging

By checking the SMS consent box on our eligibility form, you agree to receive transactional and informational text messages from Rhonda's House Home Health Care. These messages may include:

• Eligibility check follow-up and next steps
• Appointment reminders and scheduling updates
• Program updates and important service notifications

We do not share your phone number with third parties for their marketing purposes. SMS consent is not required to receive services from Rhonda's House.

6. Cookies & Tracking

Our website uses cookies and similar technologies to understand how visitors use our site and to improve your experience. Types of cookies we use include:

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand visitor behavior and improve our content (e.g., Google Analytics)
• Marketing Cookies: Used to show relevant information to prospective clients on platforms such as Google and Facebook

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some features of our website.

7. Data Security

We take the security of your personal information seriously and implement appropriate safeguards, including:

• SSL/TLS encryption on all data submitted through our website
• Access controls limiting who can view sensitive client information
• Regular staff training on privacy and data protection practices
• Secure systems for storing health and personal information

No electronic transmission is completely secure. If you believe your information has been compromised, please contact us immediately at (234) 223-2586.

8. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information, subject to any legal retention obligations
• Opt out of SMS messages at any time by replying STOP
• Withdraw consent for any data use not required for service delivery

To exercise any of these rights, contact us at (234) 223-2586. We will respond to your request within a reasonable time.

9. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 13. If we learn that information from a child under 13 has been collected, we will delete it promptly. If you believe this has occurred, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• Rhonda's House Home Health Care, LLC
• Phone: (234) 223-2586
• Service Area: Ashtabula · Trumbull · Mahoning · Columbiana